Questions about Lottie?

It seems too good to be true, right?

How is the service free?

Lottie is able to keep its service free for care seekers by taking a small pre-agreed commission from its care partners for every successful resident placement we make. Our placement fee differs between permanent and respite residencies.

Are there any legalities I should be aware of?

Yes. Please visit Lottie’s Platform’s Terms of Service here, Cookies Policy here and Privacy Policy here. If you have any further queries, please contact us here. We’re all ears and continually striving to improve our service.

Do you list all care homes in the UK market?

No. Lottie is committed to working with the UK’s best care home operators, who not only provide outstanding care to its residents, but also offer a thriving home environment and an ethical service. All prospective care partners undergo the same vetting process, which involves care quality checks, an internal grading system and in-person home inspections. If you are interested in becoming a care partner of Lottie, please register your interest here.

Can a care provider boost their care home listings?

No. We do not allow for care home listings to be boosted on the marketplace. Lottie is committed to delivering an impartial service to its care seeker clients and will never allow for operator bias on platform.

Does Lottie provide any additional services?

Yes. From time to time, we offer our care partners additional services which include, but not limited to, data services and media creation, such as organising professional photography and virtual tours. If you are interested in benefiting from Lottie’s additional services, please register your interest here.