Elderly Care > Lottie Home Care > Heritage Healthcare North East

Home Care Agency Overview

Operated byHeritage Healthcare
CQC Registration Date2017-06-20
CQC Last Inspection Date2019-09-20
ManagerLisa Glass
Minimum age of care recipient18
Minimum Visit Time30 minutes
Time to arrange care5 days

Heritage Healthcare North East, based in Darlington, offers compassionate and personalised home care services across the region. Providing a variety of tailored care options including domiciliary, live-in, and overnight care, Heritage Healthcare maintains independence and dignity for its clients. Their dedicated team supports individuals with daily activities, specialised health conditions, and offers companionship, ensuring comprehensive support. Known for their person-centred approach, they create customised care plans that respect individual needs and aspirations. Heritage Healthcare's commitment to excellence transforms lives, enabling care seekers to age gracefully in the comfort of their own homes, with support extending throughout Darlington and surrounding areas.

Funding Types Accepted

Private
Local Authority
NHS

CQC Rating

goodOverall Rating
CQC Caring Rating -good
CQC Effective Rating -good
CQC Responsive Rating -good
CQC Safe Rating -good
CQC Well-led Rating -good

CQC Publication Date2019-10-23

Read CQC Report

Contract Durations

Fixed term
Ongoing

Domiciliary Minimum Commitment

Minimum Minutes Per Visit - 30 mins
Minimum Weekly Hours - 1 hour

Home Care Specialisms

Companion Care & Household Support

Admin Support
Companionship Social Interaction
Gardening
Housekeeping
Laundry
Meal Preparation
Pet Support
Shopping and Errands
Transportation

Personal Care

Bathroom Assistance
Continence Care
Drinking and Feeding
Oral Medication Support
Washing and Dressing

Moving & Handling

Hoisting
Sara Stedy
Transferring
Turning

Specialist Care Services

Alcohol Drug Misuse
Alzheimers
Cancer Care
Catheter Care
Challenging Behaviour
Dementia Early Stage
Dementia Late Stage
Intravenous Drugs
Learning Disability
Mental Health
PEG Feeding
Palliative Care
Parkinsons Disease
Physical Disability
Rehabilitation Post Surgery
Sensory Impairment
Stoma Care
Stroke
Wound Dressing

Home Care Services Provided

Types of Care at Home

Hourly Care
Live-In Care
Overnight (Sleeping) Care
Overnight (Waking) Care

Frequently Asked Questions

Below are some of the most commonly asked questions about Heritage Healthcare North East.

What is the CQC Rating of Heritage Healthcare North East?

Heritage Healthcare North East has been rated as good by the Care Quality Commission, the regulator of health and social care services.

What types of home care services are available at Heritage Healthcare North East?

Heritage Healthcare North East offers Hourly Care, Live-In Care, Overnight (Sleeping) Care and Overnight (Waking) Care.

Are all caregivers trained and qualified?

Yes, all of Heritage Healthcare North East home carers are given specialised training and support to offer the highest quality of care for your unique requirements.

Can I choose the schedule of my home care visits?

Yes, Heritage Healthcare North East will work with you to find the best care at home option that suits your unique care needs and schedule.