The Terrace Care Home

Thank you Very much for helping me today . The two ladies at reception are absolute legends.. god bless 😇

Fantastic caring and professional staff who not only look after the residents, but also their loved ones, too. There are few good things to take from seeing a parent struck down with dementia, but getting to know the people at the Terrace has been an entirely positive and uplifting experience.

My mum had end stage dementia, Alzheimer’s & Vascular. It was decided that mum should live in a care home, as her needs had changed, and could no longer look after herself. I had a phone call from the social worker, who said mum would be going to the Terrace at Richmond. I’d not really heard about the terrace before, so immediately I was on Google looking at the reviews. It had really good ones, so that helped with my anxiety! I rang the terrace the next day, stating who I was ( daughter ) and that they were expecting my mum coming in. I spoke to a lovely lady called Judy, who was the manager. “When would you like to come to come and have a look round?” She asked. By 10.15 that morning I was been greeted by Judy, also I was greeted by the resident dog Rossco, so that was a definite tick from me. Judy took me on a tour. I saw the room mum was going to be in… it was having a cost of paint. So took me to a room that would be similar. I was very impressed. We went into the residents lounge, and met some of the care team, and the residents, and I could see first hand the great care they were receiving. In the other residents lounge there was the most amazing view, overlooking Richmond, and beyond. There is a coffee facility for guests, numerous baskets containing biscuits, crisps, and other goodies. There was also a lovely stand, were residents can buy toiletries. I just got such a good vibe, and thought I’m really pleased that my mum is coming here. Mum moved in on the Friday, and on the Saturday, we met events coordinator Caroline. She immediately put me at ease. She asked questions about mum… her likes & dislikes etc. My mum was only in the terrace for 11 days, before she sadly passed away. I was very lucky that I could be with mum till the end. Throughout her last few hours we were both shown compassion and kindness. The care team were just amazing. I was always asked if I needed anything, and they really looked after both of us that day. I really can’t recommend the Terrace & the staff highly enough. My mums last few days were made all the better by the wonderful, kind & caring staff, and I will always be grateful to them all. Xxx

The Terrace is an excellent care home with kind and welcoming staff. Every effort is made to make the residents feel “at home” with very comfortable surroundings. I highly recommend it!

What a lovely place! From meeting Judy, the Manager and onward the Terrace is calm, friendly and welcoming. My Mum had 4 weeks respite care and she found the transition from her own home difficult and was struggling with daily life. But she was safe and the staff were gentle. Sadly she died but even then the compassion was second to none. So grateful to the whole team. Thank you 🙏🏼