Barchester Healthcare Castle Keep Care Home

The Nightingale unit care staff and nurses have been incredible since day one of my dad moving in and the stepped going above and beyond through the covid-19 lockdowns and stepping in for families when we weren't allowed to visit! And still continue to do so! To give such a high standard of care through such difficult circumstances blew me away I can not fault a single member of staff and thank you will never be enough! Over the years I have seen first hand some of the difficult situations the staff have to deal with with some of the residents and they have always dealt with them in a caring and professional manner! The staff have created a warm welcoming environment and the activities and entertainment they have on are fantastic even I was happily surprised that my dad joined in and even had a little dance on ve day haha! The only single downside is the administration side as they lack empathy and people skills when speaking to family members and they need to remember that family members are already struggling with the decline of there loved ones through dementia! I again want to finish this review on a high point I wish I could sit and and name every individual and why they are fantastic but I would be here all day but all the staff on Nightingale are AMAZING!! and on behalf of my dad you are all FANTASTICO!!

CASTLE KEEP, lovely caring staff who couldn't do anymore to care for their patients, they are thoughtful, happy and always there for the patients, I have never seen a home that is so organised, clean and full of happy staff which makes it such a lovely warm home where everyone is made to feel welcome and part of the family. Thank you, You all deserve medals