Barchester Healthcare Challoner House Care Home

I visit Challoner House to deliver a seated sports programme. It is the most amazing setting, the staff are top notch and the level of care, and standard living really makes it feel as though you are at home, or in a 5 star hotel. This is where I’d like to go when I need a little more support to live well.

This is not a nursing/care home - this is in fact a HOME. The level of care provided to my family member was above and beyond my expectations! The nurses are extremely knowledgeable in all aspects of different medical conditions. The care staff did in fact CARE! The documentation was outstanding, very detailed. I was able to see exactly what care, activities, food and fluids were actioned for my family member. HR and Management were supportive in each possible way. As a whole it is difficult to be put in a situation where you do have to get extra support for your loved ones, choosing Challoner House was the best and right decision. Seeing regular staff members shows that their staff turn around is low, must be a great place to work as well. Regular home activities which also include family members and relatives is great!

Highly recommended!!! Fantastic quality of care given! I could not of asked for a better home for my family member! The staff seem generally sincere in the care given. The food on the menu is lovely and so much variety, my family member is a bit fussy so this was fabulous they are also very Accommodating. So overall good clean facilities, caring staff, the equipment all seems clean and is working order, generally caring and always have my grandads best interests first which sadly was not the case in the last home he was in. And the manager Sarah is lovely and very approachable if there is anything that needs bring up.

Having viewed a number of nursing homes for my Dad, this is the best. I have found all the staff to be extremely professional and friendly. My Dad has been with Challoner for over 18 months. The care he receives is second to none, couldn’t be more pleased. All the staff do a fantastic job especially during COVID and kept me informed. Keep up the good work. Thank you

This is a lovely home its a home from home . All staff are so welcoming . This really has made putting my relative in a care home and easy process. We can visit when we want . And staff are always pleasant . I really can't fault it and the constant reassurance from staff members and management is out of this world. They really go over and beyond to make sure everyone including the relatives are looked after. You guys are amazing I can't thank you enough