Seniorcare by Lottie Helps Unilever's Unpaid Carers Juggle Work and Care

In Conversation With Trixi Koos, Unilever's Senior Reward and Benefits Manager

Here’s What You Know:

Unilever is one of the world’s largest and most recognisable consumer goods companies. With brands like Dove, Persil, Ben & Jerry’s and Hellmann’s (to name a few), they’re a staple in homes across 190 countries.

Here’s What You Might Not Know:

Behind the scenes of this global powerhouse is a deep focus on supporting the real, human challenges their employees face. Like many organisations, Unilever saw a rising need: staff trying to balance their day jobs with the often-overwhelming responsibilities of eldercare. In 2022, they partnered with Seniorcare by Lottie to better support employees in understanding, finding and funding care for their elderly loved ones.

We sat down with Trixi Koos, Unilever’s Senior Reward & Benefits Manager, to learn more about their approach and partnership with Seniorcare by Lottie.

Understanding the Challenge

During conversations with HR, managers, and their carers network, Unilever uncovered a recurring issue: employees were quietly managing significant caregiving duties alongside their professional roles. Trixi explained, “Some of our employees were juggling really complex responsibilities at home and at work. The emotional, physical, and logistical strain was immense.” With the UK's eldercare system becoming increasingly complex and expensive, it was clear that employees needed structured support to prevent stress and burnout.

Introducing Personalised Support

Unilever needed a provider who could offer personalised guidance, expert advice, and practical support to employees navigating eldercare. Seniorcare by Lottie emerged as the ideal partner, providing employees with unlimited access to Lottie’s care experts.

Whether that’s finding the right care home, arranging homecare or simply having someone knowledgeable to talk through concerns, Lottie’s experts support Unilever’s team in understanding, finding, and crucially, funding care. As Koos highlighted, "What's proved particularly popular is the financial advice and the guidance to avoid unnecessary costs and common pitfalls."

How It’s Made a Difference

Since implementing Seniorcare by Lottie, the positive feedback has been consistent and clear. Employees report significantly reduced stress levels and feel empowered to make informed care decisions without sacrificing their professional momentum. As Koos noted, **"Employees no longer feel they have to choose between family obligations and their career. **It has saved them a lot of time and reduced anxiety."

Beyond individual benefits, the partnership has reinforced an inclusive workplace culture. Employees now feel comfortable speaking openly about caregiving responsibilities, creating a supportive environment where people can bring their whole selves to work. "It has also helped us create a more inclusive culture. Employees feel acknowledged and supported, which encourages authentic conversations about eldercare."

An Essential Benefit

Reflecting on the partnership, Koos strongly recommends eldercare support to other organisations. "To any organisation thinking about caregiver support, this is no longer optional or simply a compassionate choice - it is absolutely essential," she stated. "Partnering with Seniorcare by Lottie was straightforward and easy, from implementation to ongoing communication. My only regret is not implementing it sooner - I really underestimated how much value this adds to our employees."

Seniorcare by Lottie has proven transformative for Unilever, reinforcing its commitment to employee wellbeing and demonstrating genuine care for employees’ whole lives, not just their working lives.

Hear more from Trixie by clicking here.

Learn More About Seniorcare by Lottie

For more information on eldercare benefits, get in touch or email seniorcare@lottie.org - the UK’s leading eldercare employee benefit solution. Seniorcare combines clever technology and human expertise to provide much-needed support for employees who juggle work and caring for an elderly dependent.

Seniorcare by Lottie is designed to relieve any burden when it comes to care and work. With the Carer’s Leave Act becoming law last year, we’re seeing a sharp increase in companies adding eldercare support as an employee benefit, including some of the biggest businesses in the UK. Join us in empowering your workforce and reshaping employee wellbeing together.