Elderly Care > Lottie Home Care > Home Instead - Richmond

Home Care Agency Overview

Operated byHome Instead
CQC Registration Date2017-10-06
CQC Last Inspection Date2018-10-08
ManagerMichael William Jefferies
Minimum age of care recipient18
Minimum Visit Time60 minutes
Time to arrange care1 day

Providing personalised home care services in Richmond and surrounding areas, Home Instead specialises in domiciliary, live-in, and overnight care. They offer expert support for individuals with conditions such as dementia, Parkinson’s, and mobility challenges. Their dedicated team is committed to ensuring each care recipient maintains dignity, comfort, and independence at home, building strong and compassionate relationships. With added safety features like personal alarms and assistive technology, Home Instead brings peace of mind to families while delivering exceptional care to individuals.

Funding Types Accepted

Private
Local Authority
NHS

CQC Rating

outstandingOverall Rating
CQC Caring Rating -good
CQC Effective Rating -good
CQC Responsive Rating -outstanding
CQC Safe Rating -good
CQC Well-led Rating -outstanding

CQC Publication Date2018-11-23

Read CQC Report

Contract Durations

Fixed term
Ongoing

Domiciliary Minimum Commitment

Minimum Minutes Per Visit - 60 mins
Minimum Weekly Hours - 1 hour

Home Care Specialisms

Companion Care & Household Support

Admin Support
Companionship Social Interaction
Gardening
Housekeeping
Laundry
Meal Preparation
Pet Support
Shopping and Errands
Transportation

Personal Care

Bathroom Assistance
Continence Care
Drinking and Feeding
Oral Medication Support
Washing and Dressing

Moving & Handling

Hoisting
Sara Stedy
Transferring
Turning

Specialist Care Services

Alcohol Drug Misuse
Alzheimers
Cancer Care
Catheter Care
Challenging Behaviour
Dementia Early Stage
Dementia Late Stage
Intravenous Drugs
Learning Disability
Mental Health
PEG Feeding
Palliative Care
Parkinsons Disease
Physical Disability
Rehabilitation Post Surgery
Sensory Impairment
Stoma Care
Stroke
Wound Dressing

Home Care Services Provided

Types of Care at Home

Hourly Care
Live-In Care
Overnight (Sleeping) Care
Overnight (Waking) Care

Frequently Asked Questions

Below are some of the most commonly asked questions about Home Instead - Richmond.

What is the CQC Rating of Home Instead - Richmond?

Home Instead - Richmond has been rated as outstanding by the Care Quality Commission, the regulator of health and social care services.

What types of home care services are available at Home Instead - Richmond?

Home Instead - Richmond offers Hourly Care, Live-In Care, Overnight (Sleeping) Care and Overnight (Waking) Care.

Are all caregivers trained and qualified?

Yes, all of Home Instead - Richmond home carers are given specialised training and support to offer the highest quality of care for your unique requirements.

Can I choose the schedule of my home care visits?

Yes, Home Instead - Richmond will work with you to find the best care at home option that suits your unique care needs and schedule.