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Home Instead - Stourbridge, Hagley and Halesowen

CQC Rating Outstanding

Home Care Agency Overview

  • Operated byHome Instead
  • CQC Registration Date2012-02-20
  • CQC Last Inspection Date2019-03-06
  • ManagerJenna Louise Bemrose
  • Minimum age of care recipient18
  • Minimum Visit Time60 minutes
  • Time to arrange care1 day

Serving Stourbridge, Hagley, and Halesowen, Home Instead offers high-quality home care services, designed to meet the unique needs of individuals and their families. This respected provider offers a wide range of care options, including domiciliary, live-in, and specialised support for conditions such as dementia and Parkinson’s. Known for its empathetic, individualised approach, Home Instead improves the lives of those they care for through tailored care plans and innovative tools like family portals. Collaborating with local pharmacies and providing unique experiences, such as virtual dementia sessions, they ensure reliable, compassionate support within the local community.

Funding Types Accepted

  • Private

  • Local Authority

  • NHS

CQC Rating

  • outstandingOverall Rating
  • CQC Caring Rating -outstanding
  • CQC Effective Rating -good
  • CQC Responsive Rating -good
  • CQC Safe Rating -good
  • CQC Well-led Rating -outstanding
  • CQC Publication Date2019-05-02
Read CQC Report

Contract Durations

  • Fixed term

  • Ongoing

Domiciliary Minimum Commitment

  • Minimum Minutes Per Visit - 60 mins
  • Minimum Weekly Hours - 1 hour

Home Care Specialisms

Companion Care & Household Support

  • Admin Support

  • Companionship Social Interaction

  • Gardening

  • Housekeeping

  • Laundry

  • Meal Preparation

  • Pet Support

  • Shopping and Errands

  • Transportation

Personal Care

  • Bathroom Assistance

  • Continence Care

  • Drinking and Feeding

  • Oral Medication Support

  • Washing and Dressing

Moving & Handling

  • Hoisting

  • Sara Stedy

  • Transferring

  • Turning

Specialist Care Services

  • Alcohol Drug Misuse

  • Alzheimers

  • Cancer Care

  • Catheter Care

  • Challenging Behaviour

  • Dementia Early Stage

  • Dementia Late Stage

  • Intravenous Drugs

  • Learning Disability

  • Mental Health

  • PEG Feeding

  • Palliative Care

  • Parkinsons Disease

  • Physical Disability

  • Rehabilitation Post Surgery

  • Sensory Impairment

  • Stoma Care

  • Stroke

  • Wound Dressing

Home Care Services Provided

Types of Care at Home

  • Hourly Care

  • Live-In Care

  • Overnight (Sleeping) Care

  • Overnight (Waking) Care

Frequently Asked Questions

Below are some of the most commonly asked questions about Home Instead - Stourbridge, Hagley and Halesowen.

What is the CQC Rating of Home Instead - Stourbridge, Hagley and Halesowen?

Home Instead - Stourbridge, Hagley and Halesowen has been rated as outstanding by the Care Quality Commission, the regulator of health and social care services.

What types of home care services are available at Home Instead - Stourbridge, Hagley and Halesowen?

Home Instead - Stourbridge, Hagley and Halesowen offers Hourly Care, Live-In Care, Overnight (Sleeping) Care and Overnight (Waking) Care.

Are all caregivers trained and qualified?

Yes, all of Home Instead - Stourbridge, Hagley and Halesowen home carers are given specialised training and support to offer the highest quality of care for your unique requirements.

Can I choose the schedule of my home care visits?

Yes, Home Instead - Stourbridge, Hagley and Halesowen will work with you to find the best care at home option that suits your unique care needs and schedule.