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Genuine Care

CQC Rating Outstanding

Elderly Care > Lottie Home Care > Genuine Care

Home Care Agency Overview

  • Operated byGenuine Care
  • CQC Registration Date2011-08-22
  • CQC Last Inspection Date2019-04-26
  • ManagerEllie Black
  • Minimum age of care recipient18
  • Minimum Visit Time30 minutes
  • Time to arrange care1 day

Established in 2008, Genuine Care operates in the South East of England as a dedicated homecare provider, delivering exceptional Domiciliary, Overnight, and Live-in care services within the comfort of your home. The highly trained team is committed to enhancing the well-being and lives of those they serve, ensuring they experience an active and fulfilled life. With a person-centred approach to care, they prioritise providing assistance without compromise. Whether it's assistance with meal preparation, admin support or companionship, Genuine Care, aspire to make every aspect of your homecare experience seamless and enriching

Funding Types Accepted

  • Private

  • Local Authority

  • NHS

CQC Rating

  • outstandingOverall Rating
  • CQC Caring Rating -outstanding
  • CQC Effective Rating -good
  • CQC Responsive Rating -outstanding
  • CQC Safe Rating -good
  • CQC Well-led Rating -outstanding
  • CQC Publication Date2019-07-18
Read CQC Report

Contract Durations

  • Fixed term

  • Ongoing

Domiciliary Minimum Commitment

  • Minimum Minutes Per Visit - 30 mins
  • Minimum Weekly Hours - 0.5 hour

Home Care Specialisms

Companion Care & Household Support

  • Admin Support

  • Companionship Social Interaction

  • Gardening

  • Housekeeping

  • Laundry

  • Meal Preparation

  • Pet Support

  • Shopping and Errands

  • Transportation

Personal Care

  • Bathroom Assistance

  • Continence Care

  • Drinking and Feeding

  • Oral Medication Support

  • Washing and Dressing

Moving & Handling

  • Hoisting

  • Sara Stedy

  • Transferring

  • Turning

Specialist Care Services

  • Alcohol Drug Misuse

  • Alzheimers

  • Cancer Care

  • Catheter Care

  • Challenging Behaviour

  • Dementia Early Stage

  • Dementia Late Stage

  • Intravenous Drugs

  • Learning Disability

  • Mental Health

  • PEG Feeding

  • Palliative Care

  • Parkinsons Disease

  • Physical Disability

  • Rehabilitation Post Surgery

  • Sensory Impairment

  • Stoma Care

  • Stroke

  • Wound Dressing

Home Care Services Provided

Types of Care at Home

  • Hourly Care

  • Live-In Care

  • Overnight (Sleeping) Care

  • Overnight (Waking) Care

Local Areas Covered by Home Care Agency

Genuine Care provides care at home services in Kent, Surrey and across across the city of London. They offer compassionate support with dedicated caregivers available locally.

Frequently Asked Questions

Below are some of the most commonly asked questions about Genuine Care.

What is the CQC Rating of Genuine Care?

Genuine Care has been rated as outstanding by the Care Quality Commission, the regulator of health and social care services.

What areas of Edenbridge does Genuine Care cover?

Genuine Care provides care at home services in Kent, Surrey and across across the city of London. They offer compassionate support with dedicated caregivers available locally.

What types of home care services are available at Genuine Care?

Genuine Care offers Hourly Care, Live-In Care, Overnight (Sleeping) Care and Overnight (Waking) Care.

Are all caregivers trained and qualified?

Yes, all of Genuine Care home carers are given specialised training and support to offer the highest quality of care for your unique requirements.

Can I choose the schedule of my home care visits?

Yes, Genuine Care will work with you to find the best care at home option that suits your unique care needs and schedule.