Bickerton House Care Home

I went to a recent community event at Bickerton House, VE Day, the entertainment was amazing and the hospitality was fantastic. All the staff dressed for the occasion as was the home itself! It was as if you were back in time, everyone was in high spirits and singing along to the music. What an absolutely brilliant day was had by all. Well done to the staff, especially the activities team and the customer relations manager who were first class interacting with all, the residents and family and friends, for making it a day to remember again!

Bickerton House is an outstanding care in a warm and welcoming environment. The staff are kind, patient, and attentive, always ensuring residents feel comfortable and respected. The facility is clean and well-maintained, with engaging activities that promote social interaction and well-being. Most importantly, the level of care is exceptional, balancing support with independence. I highly recommend

Over the past 8 months, we've had the pleasure of visiting a family friend at Bickerton Care Home, and we've been consistently impressed by the warm and welcoming atmosphere. The staff are always attentive, caring, and friendly, going above and beyond to ensure the well-being of the residents. The range of activities offered to residents is fantastic, and they are always encouraged in a gentle, supportive manner to participate. The receptionist is both prompt and delightful, creating a positive first impression every time we visit. The home itself is bright, clean, and beautifully decorated, creating a comfortable and inviting environment. I particularly appreciate the thoughtful design of the resident rooms, with their personalized entrances adding a special touch. The café is a wonderful space that truly feels like a lively and enjoyable spot for residents, which is a testament to the staff's dedication and care, especially considering the varying needs of the residents. It is a great example of residential care but you would need to organise your own rehabilitation services on top of the excellent personal care they offer.

Today I needed to take my dad, a Bickerton resident, to a hospital appointment and Bickerton sent a member of staff with me to help. Poppy was incredibly helpful, kind and reassuring. She was so lovely chatting away with dad and listened patiently to him all morning! She made a potentially stressful time much more bearable and straightforward for both dad snd me! She’s an absolute star and deserves a medal!

I have awarded four stars as I believe there is always room for improvement however this does not detract from our satisfaction in the care of our loved one at Bickerton House. She has been there for nearly two years and during that time we have found the management team , Michael & Frankie, very approachable, extremely supportive, knowledgeable, caring and empathetic. Chantel, Bickerton’s customer relations manager, is also warm, approachable and equally supportive and guided me through a difficult process recently, Christina, business administrator, is always on hand to help with a smile where needed despite however busy she may be and the front of house team, a joy to chat to at each visit. The Lifestyle team are extremely adventurous and imaginative in their events and what they lay on for the residents, their hopes and bucket list dreams are met more often than not with careful consideration given to the personal abilities of each resident. Tanya, the clinical lead and her nursing team, is extremely trustworthy and knowledgeable and the level of care given to each of the residents that require nursing is of a high standard from them all. The care team are very approachable, they are lively, cheerful and extremely friendly towards all the residents. And finally, Peter, the maintenance go to , Fiona, the gardener, Craig, the chef and in fact everyone working at Bickerton, you really are a credit to Care UK and I couldn’t be happier with the level of care and service my loved one receives.. thank you Ally Blackwell