Casa di Lusso Care Home

I just want to say — Casa di Lusso is one of those places that really feels like home. It’s not just about the care (which is amazing, by the way), it’s about the people, the warmth, and the way everyone here truly looks out for one another. The staff genuinely care. You can see it in the small things — how they talk to the residents, how they take time even when they’re busy, and how they always try to make each day a little brighter. No one is just “another person” here. Everyone is known, seen, and treated with respect. And yes, like any workplace or care home, there are challenges — but the heart is always in the right place. You can tell people here care deeply, and that matters more than anything.

We had a truly wonderful visit to this care home with our youth group. From the moment we arrived, we were warmly welcomed and given a guided tour by the amazing Krizza, the activities coordinator, who made the experience extra special. Everyone was amazed by how beautiful and modern the building is—it genuinely looks like a luxury hotel inside! Unlike many care homes that are converted from large houses, this one was purpose-built as a care facility, and it really shows. The rooms were tidy and well-appointed, and the facilities throughout were impressively high-end. We even got to visit the highest floor, where some of the fancier rooms are located—they include their own lounge, kitchen, and private balcony. Several of the adults with us even joked that this would be their ideal care home if they ever needed one in the future! During our visit, we met some sweet and friendly residents, and sang to them a couple uplifting songs together—“I Am a Child of God” and “Families Can Be Together Forever”—which brought smiles and a sense of warmth all around. A big highlight for the youth was spending time outdoors feeding alpacas, cuddling a bunny, and exploring the aviary and guinea pigs. We wrapped up the morning with a hot chocolate at the on-site café, which was a lovely treat. Although we didn’t have time to do arts and crafts with the residents, we were blessed to hear touching and funny stories from them that left us smiling and laughing. It was a heartwarming, five-star experience from start to finish. Huge thanks to Krizza and all the incredible staff and residents for making us feel so welcome—we’re already looking forward to our next visit and activity!

The home is very big, clean and tidy also the staff are very friendly good home to retire.

My mother-in-law became a resident at Casa di Lusso in May 2024, she was previously in another care home for a truly brief period but that care home was unable to deal with her extensive needs. I have only praise for Casa di Lusso, they have been able to deal with my mother-in law’s needs and her excessive and difficult behaviours. The support we have received from the management and staff has been of the highest order. Their caring qualities are exceptional. The management has helped us to deal with the various legislation that is involved with a person who has advanced dementia and this has been invaluable. The family and I were unsure about placing my mother-in-law into care but now know that it was the right thing to do making her safe and cared for to the highest standards!

The entire experience of our Mum's 9 month stay at Casa Di Lusso was positive. The home itself is spacious, well laid out and spotlessly clean with no unpleasant smells. The food is also of a high standard. However, it is the staff that impressed us the most....always professional, polite, cheerful and willing to meet both our needs and those of our elderly Mum. Thank you Sareena and your team.