Hallmark Kew House Care Home

My Mum was a resident at Kew for over 4 years and she became one of their family as well as ours, in fact we all did. The facilities are excellent, more like a hotel than a care home, but it is the team at Kew that make it worthy of it's outstanding category. They are truly wonderful.

Kew House is exceptional. From the initial contact, to the tirelessly dedicated and amazingly supportive Customer Relationship Manager who helped ease my anxieties of transitioning mum into care, to the 24/7 friendly and compassionate care from the team. Kew House has made a difficult confronting time into a smooth informative process where their focus on care for mum was paramount. Mum has been delighted with the excellent food, beautiful environment and responsive and gently sensitive carers and nurses. As I live overseas, it has been a huge relief to know mum is happy and she feels in safe, understanding, and well-trained attentive hands. The team’s regular updates have been wonderfully reassuring. Kew House has outstanding standards of excellence and place valuing and caring for their residents as a clear fundamental principle. Thank you very much Kew House team.

Our mum has settled in brilliantly to Kew House. She enjoys all the activities and events there, as well as her interactions with the caring staff. There is a lovely calm atmosphere and great respect shown to residents. We are really happy that we chose Kew House.

Kew House has been a fantastic home for my mother since the end of February 2024. From the minute I contacted Kew House, the staff were so welcoming, helpful and supportive. The move-in was smooth and since then Mum has been looked after so well. She is always up and about, involved in activities which are well geared towards her needs and interests. The staff are friendly and enthusiastic, keeping me posted with photos and updates on how Mum is and what she's up to. My mother is very happy and she feels safe and secure. Any health issues are dealt with quickly. I would highly recommend Kew House!

Wonderful family atmosphere The staff are pleasant and caring and there always seems to be events and activities for residents and their families to get involved in together. My aunt was terminally ill and passed away at the home a few weeks ago. It was a difficult time for all of us. There was brilliant liaison with the hospice at home team and communication was good; concerns were dealt with promptly. The staff were very compassionate and caring towards my aunt and all her many family and friends who visited - especially in her last days. She was peaceful and well looked after Thank you to all at Kew House