Barchester Healthcare Pinetree Care Home

Visiting Pinetree Care Home, I genuinely felt the warmth and care from every member of staff. The atmosphere, the residents, and the strong sense of community were all so heartening. It’s such a beautiful place, surrounded by equally beautiful people. Ellie’s initiatives to connect the care home with the wider community such as the knitting projects that give back to the community are special. This is not just a care home. It’s a place full of life, purpose, and genuine connection.

The facilities and furnishings at Pinetree Care Home are top-notch but it's 'secret sauce' are the people who make Pinetree so very special. Every interaction with staff has been professional, compassionate, and genuinely caring. They've created an environment where Dad doesn't just receive care—he thrives. Under Damien's excellent management, the team creates a truly positive and encouraging environment. Among others, staff members Becky, Ellie, Loretta, and Lorraine go above and beyond every single day. They don't just provide care; they build meaningful relationships with residents and treat everyone like family. The difference in Dad has been remarkable. His walking has improved significantly, he's discovered a love for painting that we never knew he had and he is truly relaxed and happy. As an outdoors man, he loves pottering in the garden, which has given him a real sense of purpose. The organized visits and celebrations are wonderful—the VE Day celebrations were particularly moving. He thoroughly enjoys the delicious food, loves the singing activities, and even the hairdresser has given him his best haircut in years! The staff have clearly taken time to understand his interests and abilities, providing tailored activities and support that have brought out the best in him. We were so worried about Dad staying in a care home but could not be happier with Pinetree, it feels more like a family run 5* luxury hotel and spa, and we would recommend it without hesitation to any family looking for exceptional care for their loved one.

We regularly visit Pinetree Care Home to provide footcare for their residents and are always made to feel so welcome. Lorraine in Admin and Ellie, the Marketing Manager, are fantastic to work with — friendly, organised, and really supportive. The home is clean, comfortable, and the staff genuinely care for their residents. Every visit runs smoothly, and it's clear the residents are happy and well looked after. We look forward to continuing to support the lovely team at Pinetree! First4Feet Foot Clinic and Physiotherapy

Lovely Care Home, staff are super friendly & residents all so happy and lovely! We have had the pleasure of singing for them a few times & are always met with a warm welcome, and friendly smiles! The home itself is absolutely stunning, no wonder the residents always have a smile on their faces! Absolutely favourite care home to visit and always a pleasure to sing at!

The Barchester staff have to be the nicest I’ve ever come across. I have been working with the wonderful residents of Pinetree to deliver relaxing and benefiting Qigong. The whole staff culture is positive and nurturing towards the residents and that extends to people that visit, like me. I am so pleased to have been invited to give the residents some practical skills to help them relax and to improve movement. Thank you to Ellie and Beth in particular. Go Pinetree!