Hallmark Willingdon Park Manor Care Home

My mum moved here in August from another home where her needs weren't being met. She's been here about 6 weeks and the transformation in her is amazing! She's a lot less anxious , she's being looked after so well and nothing is too much trouble for the staff. They're engaging with her and she's actually joining in and enjoying a lot of the activities which is a joy to see. All of the staff are really friendly and genuinely care about the residents and their families. The food is really excellent too and there are always fresh cakes and things in the cafe if you're peckish. There are two fabulous ladies that do her hair and nails each week, which is included in the fee. However we are now 6 months in and mum's care needs around meal times have consistently not been met to varying degrees. I have regularly found her struggling to eat and without the correct aids. She's often covered in food and so is her chair and tray table, I am always cleaning these up. I have flagged this every time with many people at many levels but there seems to be no way of rectifying this. Also we have raised the issue that when she is washed , her watch is not being removed, twice we have discovered it with caked on thick dirt on the back. It is such a shame that these things let the home down .

My name is Helen. I am an NHS trained Healthcare Professional with 25 years experience in Podiatry\Chiropody. I work at Willingdon Park Manor on a regular basis. It has a friendly welcoming environment while providing a high standard of care. The interior design is stunning and complemented with up to date technology throughout. The beautiful tree lined gardens are maintained regularly and there is on site car parking available. Residents are presented with an appetising menu choice each day. The staff are always on hand to offer a friendly smile and any assistance. They really do care about the Residents' happiness, safety and well being. It feels more like a family home and there are plenty of fun activities to choose from. Willingdon Park Manor is a huge asset to Eastbourne and I feel proud to be part of the community there.

As an external professional, I had the privilege of visiting Willingdon Park Manor, and I must say, it left an indelible impression. Here’s why it deserves five stars: Exquisite Design: Willingdon Park Manor is like a five-star hotel. The stunning decor, modern furniture, and vibrant colours create an inviting ambiance. The breath-taking Victorian-style orangery adds a touch of elegance. Top-Notch Services: The staff’s friendliness at Willingdon Park Manor is truly commendable. Their warm smiles, attentive listening, and genuine care create a welcoming environment for residents and visitors alike. It’s heartwarming to see how they go the extra mile to make everyone feel at home. Their dedication to residents’ well-being is evident. From brilliant care to beautifully presented meals, they go above and beyond. Thoughtful Environment: The home features 85 spacious bedrooms, each designed with comfort in mind. Ensuite wet rooms ensure convenience, and the landscaped gardens provide a serene backdrop.