Herald Lodge Care Home

As a recent visitor to Herald Lodge, I was very impressed! It has a lovely welcoming, homely feel. I was greeted by a very friendly receptionist, and immediately had the sense that the home is very well managed and that nothing would be too much trouble. All my questions were answered thoroughly by the home Manager who clearly knows her home, and wants the best for the residents who are very fortunate to call Herald Lodge 'home'.

Whilst I was a member of the Ambulance service, I had multiple occasions on where we collected a service user and I always found the home to be a happy, warm and welcoming place. The residents always seemed to be doing something either interacting with the staff or amongst themselves. I saw activities such as singing and dancing, board games and craft work. Whenever a service user was with us in the ambulance they would talk to us about the exciting experiences that they have had including going out to the local pub for a meal! Rachel always had the paperwork ready and knew every resident by name and treated them with dignity and respect at all times. The staff was polite and the home was very presentable. If only ever home was ran to these standards!

The moment I walked into the building I knew what a totally lovely home it was. Having worked in care over the years it was like a breath of fresh air being inside Herald Lodge. The helpful professional staff, the decor and the smiles of the residents,it was heart warming to see. I could see how well the home was managed and how much love and compassion there was from all the staff. It was a pleasure to see what a loving, caring professional and safe environment it was for the residents.

What an amazing place Herald Lodge is. It has outstanding facilities for all the residents to enjoy wether it be a movie and popcorn in the fabulous Cinema or a short back and sides in the hairdressers, the choice is theirs. Rachel's philosophy towards her residents is exactly how I would wish to be treated in future years. Each resident is treated as if they were part of Rachel's own family with her team being one big family of support. Whilst Rachel has been in charge she has surrounded herself with only the best staff available to be in her team as only the highest of standards will be accepted. The residents are also entertained regularly with various cabaret acts performing in the main lounge or just a quiet corner in the reminiscence room to enjoy a nice cup of tea and a piece of cake cooked freshly onsite by her amazing catering team, all the residents needs are caterd for and prepared daily in the highly equipped kitchen. So if you are looking for somewhere for your loved ones needs to be catered for then I highly recommend you go and see Rachel and her team for yourself. But a warning once you've been you may want to move in yourself!

It is a real home at Herald Lodge. A lovely welcoming feel as soon as you arrive and the staff are helpful and attentive. It is a very modern building but still feels warm and inviting, we pride ourselves on the individual attention and care given by our staff to each and every resident and their families. Our Management team are very friendly and approachable and always have time to listen. We look forward to meeting you soon!