Barchester Healthcare Hilderstone Hall Care Home

Attended recent birthday celebrations for 2 residents (one age 103 and the other 100). Extremely well arranged with generous hospitality. The staff were all friendly, very attentive and were obviously enjoying each of the events as much as family and friends were.

I’ve been doing mobility fitness sessions for and with the residents, for over a month now. The staff are so welcoming and approachable. It’s a lovely environment for both visiting and working. Would recommend to anyone. Thanks Hilderstone!

We visited the lovely and very homely Hilderstone Hall with a view to securing a placement for our Father. We were met with such a warm and friendly welcome and were greeted with the beautiful voices of Biddulph male voice choir. The rooms were to a very high spec, with a very homely feel in stunning and peaceful surroundings and the staff were very engaging and attentive towards the residents. Sadly my father's dementia care needs could not be met by the home but the Manager, Melanie Fenton went above and beyond to support me, often outside of her normal work hours and taking the time to email me to check on my Dad and our search for the right home. If things had been different with my Dad, I wouldn't have hesitated to move him to Hilderstone Hall, as such I wouldn't hesitate in recommending the home to others. Review Ratings: Overall Experience : Excellent Facilities : Excellent Care / Support : Excellent Cleanliness : Excellent Treated with Dignity : Excellent Food & Drink : Excellent Staff : Excellent Activities : Don't Know Management : Excellent Safety / Security : Excellent Rooms : Excellent Value for Money : Excellent

Hilderstone Hall is a Godsend for my mom my family and me . No one wants to get to the stage where your loved one needs to go into 24 hour care it is a stressful and difficult time. From my first visit to view the home I felt reassured that my mom would be well cared for . The manager was so supportive and patient with us all as we tried it out and made the very emotional decision for mom to stay there long term . All of the staff and super manager are kind caring professional and friendly. They provide a genuine home from home environment for the elderly people who live there .Care staff are so caring and respectful in all aspects of personal care . Activities are plentiful and varied providing different levels of social interactions and mental stimulation for each unique individual person who is a resident there . The food is wonderful and varied and support for residents to eat and enjoy their food is done with dignity and kindness . All of this has helped my mom to settle well and provided much needed peace of mind for our family that she is well cared for and happy . We have built trusting relationships with everyone there and are so very grateful for everything they do for mom and all of the other residents there .

Lovely setting, really welcoming, dad can’t believe his luck such good food served at regular intervals. Friendly staff who really care out the residents and the entertainment is unbelievable, something for everyone