Barchester Healthcare Upton Bay Care Home

Amazing friendly and caring staff. I visited a guest for over a week whilst visiting the area. The home was beautifully clean, no unpleasant (although usually unavoidable) smells at any time. The food was gorgeous from what I observed, evening to the detail of menus. Each communal space was so welcoming. And despite being in the middle of the town there was, much to my surprise, plenty of wildlife too! If a loved one needs to home into their next home, then this care home would be a great choice. (June 2025).

Great welcome and excellent hospitality! We came to visit and take Holy Communion to a friend of ours. She seems very happy with the care and standards of the home. The five stars we've given are mainly because of the excellent welcome and very warm hospitality we receive every time we visit, including today. All of the staff that we met today, including the manager,were very professional, friendly, polite, caring and considerate. The coffee and cake on arrival is an excellent idea and works really well in the space and setting. Thank you for making us feel really welcome! If I ever needed to go into a care home setting, this would definitely be the first place I would consider.

What a pleasure it is to come to Barchester in Upton! Turn off the road and you feel like you are in a different world! Beautiful interior design, well thought for all residents visiting, short stays and long stays. Excellent entertainment, and the events organised by the staff are enjoyable. The staff are so welcoming and accommodating to all needs. I had a lovely bacon sandwich and coffee when I came, freshly done for me too! Well done and thank you to all who work here, you are the ones who make it so special ❤️

5 stars, always such a lovely welcome. Good atmosphere, and a really lovely touch having fresh hot drinks and home made cakes for visitors. Really warm welcome and as a health care worker its always a pleasure coming to this home