Looking for a care home? Meet Lottie
Call us 0800 669 6840
Looking for a care home? Meet Lottie
Call us 0800 669 6840
Save your favourite care homes!
Save your favourite care homes!
Torkington House

Brand: Greensleeves Care

Good CQC Rating

Overview

Part of Greensleeves Care, Torkington House care home in Acton, West London, provides gold standard residential care and dementia care to elderly people living in Acton and Ealing, as well as the surrounding boroughs of Harrow, Hayes, Wimbledon and Richmond. Torkington House has a friendly community spirit and the care team is well-renowned for their dignified and respectful approach to care. With an excellent activities programme and delicious home cooked menu that residents can help to design, Torkington House always puts the resident first – it’s no wonder that the home earned a rare Eden Alternative accreditation.

Care Home Type: Residential

Purpose Built: No

Opening Date: 2005

Beds: 32

Ensuite Facilities: 88%

All Inclusive: yes

Location

Creswick Road, Acton, London, W3 9HF

Bus Stop

0.5 miles

Local Pub

0.4 miles

Train Station

0.8 miles

Nearby Shops

0.5 miles

CQC RatingA care service rating provided by the Care Quality Commission (“CQC”). The CQC is the sector’s official regulator and an executive non-departmental public body of the Department of Health and Social Care.

Good Overall Rating
Good Overall Rating
CQC Safe Rating
Good
CQC Effective Rating
Good
CQC Caring Rating
Good
CQC Responsive Rating
Good
CQC Well-led Rating
Good
CQC Publication Date: 24/10/2020

Care Provided *

Click the like button so that we can provide you better care home recommendations. Residential Care

Individuals with low care needs but may need assistance with day to day tasks such as mobility and washing.

Click the like button so that we can provide you better care home recommendations. Dementia Care

Individuals that have been diagnosed with dementia and are no longer able to live independently at home due to requiring specialist 24-hour care services.

Click the like button so that we can provide you better care home recommendations. Respite Care

Individuals that require a temporary living arrangement at a care home. Respite is also referred to as a short care home stay and may range from a few days to a couple weeks.

Other Care Categories
Convalescent Care
Click the like button so that we can provide you better care home recommendations.
Day Care
Click the like button so that we can provide you better care home recommendations.
Mental Health
Click the like button so that we can provide you better care home recommendations.
Palliative Care
Click the like button so that we can provide you better care home recommendations.
Physical Disability
Click the like button so that we can provide you better care home recommendations.
Physiotherapy
Click the like button so that we can provide you better care home recommendations.
* Registered with sector regular ‘Care Quality Commission (CQC)’ to provide these categories of care.

Facilities

Activity Room
Click the like button so that we can provide you better care home recommendations.
Bar
Click the like button so that we can provide you better care home recommendations.
Cafe or Restaurant
Click the like button so that we can provide you better care home recommendations.
Cinema
Click the like button so that we can provide you better care home recommendations.
Computer Room
Click the like button so that we can provide you better care home recommendations.
Dining Area
Click the like button so that we can provide you better care home recommendations.
Family Room
Click the like button so that we can provide you better care home recommendations.
Gardens
Click the like button so that we can provide you better care home recommendations.
Gym
Click the like button so that we can provide you better care home recommendations.
Hair & Beauty Salon
Click the like button so that we can provide you better care home recommendations.
Library & Reading Room
Click the like button so that we can provide you better care home recommendations.
Lift
Click the like button so that we can provide you better care home recommendations.
Meditation Area
Click the like button so that we can provide you better care home recommendations.
Own Furniture Allowed
Click the like button so that we can provide you better care home recommendations.
Pets Allowed
Click the like button so that we can provide you better care home recommendations.
Private Dining Area
Click the like button so that we can provide you better care home recommendations.
Quiet Area
Click the like button so that we can provide you better care home recommendations.
Spa
Click the like button so that we can provide you better care home recommendations.
Terrace Area
Click the like button so that we can provide you better care home recommendations.
Wifi
Click the like button so that we can provide you better care home recommendations.

Home Experiences Offered

Arts & Crafts
Click the like button so that we can provide you better care home recommendations.
Baking & Cooking
Click the like button so that we can provide you better care home recommendations.
Beer, Cocktail & Wine
Click the like button so that we can provide you better care home recommendations.
Birthday & Holiday Celebrations
Click the like button so that we can provide you better care home recommendations.
Book & Poetry
Click the like button so that we can provide you better care home recommendations.
Children Visits
Click the like button so that we can provide you better care home recommendations.
Dance & Music
Click the like button so that we can provide you better care home recommendations.
Exercise & Fitness
Click the like button so that we can provide you better care home recommendations.
Gardening & Flower Arranging
Click the like button so that we can provide you better care home recommendations.
Hair & Beauty Treatments
Click the like button so that we can provide you better care home recommendations.
Meditation & Yoga
Click the like button so that we can provide you better care home recommendations.
Wellbeing Classes
Click the like button so that we can provide you better care home recommendations.
Meet the Manager
About no
N/A
N/A
N/A
N/A
N/A
N/A
N/A

COVID-19 Response

We have sufficient personal protective equipment available
We regularly test our residents & staff
Our staff are trained in infection control
We regularly deep clean our care home
New residents are asked to self-isolate for their safety
We are able to support socially distanced family visits
We are offering virtual home tours
We support virtual communication via video calling platforms
Virtual Calls during COVID-19

Reviews

Louise Wright
a month ago

Had the most unpleasant experience today at Torkington House. Had rang up to arrange a visit on Monday 21st June. The lady on the telephone asked for my name and number. The visit was booked for today 5 days later. I was told by Margaret- the extremely rude and unprofessional manager that I was not on the "designated " list of 5 chosen ppl to visit???- clearly a made up rule of Margaret's own. This was after being settled in the garden with the resident I was visiting. I was then told I was very rude as Margaret started yelling at me whilst I was already speaking on my phone!! She called me by the wrong name and said if I was a domicillary carer I should know better!!!??? - I am not a domicillary carer but a corporate receptionist!!. Margaret is a very evil and angry individual who is clearly not fit to be a manager. I was then told to leave, which upset the lady I was visiting immensely. She suffers with dementia and was very upset and distressed at my having to leave so abruptly. When I asked why they had not told me these new unheard of rules when I rang to book the visit 5 days earlier, Margaret just asked who I spoke to- which is irrelevant as at the end of the day I was told the wrong information by the home and had a completely wasted trip and instead of an apology was shouted at and told to leave the home. The experience today has left me feeling very angry and astounded that this can happen. I hope you are proud of yourself Margaret for your vile behaviour in front of your staff and residents. Today you succeeded in ruining what should have been a lovely reunion between friends after being separated during the pandemic. You have caused upset and suffering for no reason. Shame on you.

Sarah Q
a year ago

My mother spent over 11 years at the excellent Torkington House. During that time I visited twice each week, so I feel well placed to comment on our experiences. Torkington House is led by Margaret - a simply wonderful manager and supported by a team of caring and hard working staff. What is heart warming about the home is that it does not feel like an institution and the positive ways in which all staff engage with residents. I frequently saw the cleaners, cooks, laundry and maintenance staff taking time to speak with my mother. The activity worker and the care team were great - showing kindness and finding time and ways to include my mother long after her abilities to join in and be in the communal areas had passed. I always felt and trusted that my mother was well looked after and cared for; the staff frequently going the extra mile to support the family and accommodate our needs. The staff responded positively to any questions or concerns we had, which were always resolved. I feel grateful that my mother was looked after by the Torkington team and would have no reservation in recommending Torkington House to others.

John Jones
a year ago

I was truly horrified and disgusted to see a comment which is so unfair and unjustified. My relatives lived at Torkington House over 9 years, i was immensely proud to have had such excellent care provided to my relative. I visited Torkington House regularly and most my visits were unannounced. Margaret and her team were so welcoming , homely and very professional. and there has never been a reason for me to complain during these 9 years. I would certainly recommend Torkington House to anybody looking for a good care home.

Anna Kleinman
a year ago

Torkington House is a truly exceptional care home. From the moment you step in through the doors of the home you are greeted with warmth and compassion. The care home's manager, Margaret, embodies all the qualities of a great and inspiring manager and leads her staff by example.

Natalie Hurt
a year ago

Amazing treatment of my aunt, outstanding care. The Manager Margaret Siriwardena in particular is exceptional!!! So professional and caring. I would highly recommend this home

Rooms Available

Free Care Home Shortlist

Let Lottie get your search off to a great start by requesting a free bespoke care home shortlist created by our team of care experts.

Free Care Home Shortlist

Let Lottie get your search off to a great start by requesting a free bespoke care home shortlist created by our team of care experts.

Call us 0800 669 6840

SIMILAR CARE HOMES

Based on your selected criteria and the activity of similar individual’s using Lottie.
Schedule a Viewing
  • Date Format: DD slash MM slash YYYY

Free Care Home Shortlist

Created by one of Lottie’s care experts and emailed to you within an hour.

Facilities

What facilities would you like offered?
Play Video
Play Video

Price

The average fee for your search is £1,238 pppw.

STAY IN THE LOOP BY SIGNING UP TO THE LOTTIE NEWSLETTER

An illustration of an arm

LIST WITH LOTTIE

We are currently in beta phase and looking for new care providers to partner with us. Contact us via the form below to start saving €1,000’s on marketing costs.

    An illustration of an arm