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Riverdale Court

Brand: Avante Care & Support

Good CQC Rating
Greener choice

Riverdale Court is more energy efficient than the average care home.

Greener Choice

Riverdale Court is more energy efficient than the average care home.

Overview

Riverdale Court care home in Welling, situated in the London Borough of Bexley, provides residential and respite care for elderly people living with dementia. Part of the Avante Care & Support group, Riverdale Court’s care team, led by manager Hakim Issop, strive to provide an engaging and fulfilling experience for care seekers, helping to keep them active and occupied to alleviate loneliness and boredom. With a cosy café, quaint on-site shop where residents can buy small treats, dementia friendly indoor and outdoor landscaped gardens, hairdressing salon offering beauty and nail treatments and dining room serving up tasty nutritious meals, residents’ comfort and happiness is always front of mind at Riverdale Court.

Care Home Type: Residential

Purpose Built: Yes

Opening Date: 2011

Beds: 80

Ensuite Facilities: 100%

All Inclusive: no

Location

17 Dovedale Close, Welling, DA16 3BU

Bus Stop

0.4 miles

Local Pub

0.5 miles

Train Station

0.4 miles

Nearby Shops

0.6 miles

CQC RatingA care service rating provided by the Care Quality Commission (“CQC”). The CQC is the sector’s official regulator and an executive non-departmental public body of the Department of Health and Social Care.

Good Overall Rating
Good Overall Rating
CQC Safe Rating
Good
CQC Effective Rating
Good
CQC Caring Rating
Good
CQC Responsive Rating
Good
CQC Well-led Rating
Outstanding
CQC Publication Date: 06/12/2019

Care Provided *

Click the like button so that we can provide you better care home recommendations. Residential Care

Individuals with low care needs but may need assistance with day to day tasks such as mobility and washing.

Click the like button so that we can provide you better care home recommendations. Dementia Care

Individuals that have been diagnosed with dementia and are no longer able to live independently at home due to requiring specialist 24-hour care services.

Click the like button so that we can provide you better care home recommendations. Respite Care

Individuals that require a temporary living arrangement at a care home. Respite is also referred to as a short care home stay and may range from a few days to a couple weeks.

Other Care Categories
Convalescent Care
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Day Care
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Mental Health
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Palliative Care
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Physical Disability
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Physiotherapy
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* Registered with sector regular ‘Care Quality Commission (CQC)’ to provide these categories of care.

Facilities

Activity Room
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Bar
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Cafe or Restaurant
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Cinema
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Computer Room
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Dining Area
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Family Room
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Gardens
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Gym
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Hair & Beauty Salon
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Library & Reading Room
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Lift
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Meditation Area
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Own Furniture Allowed
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Pets Allowed
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Private Dining Area
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Quiet Area
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Spa
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Terrace Area
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Wifi
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Home Experiences Offered

Arts & Crafts
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Baking & Cooking
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Beer, Cocktail & Wine
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Birthday & Holiday Celebrations
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Book & Poetry
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Children Visits
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Dance & Music
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Exercise & Fitness
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Gardening & Flower Arranging
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Hair & Beauty Treatments
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Meditation & Yoga
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Wellbeing Classes
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Meet the Manager
About no
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COVID-19 Response

We have sufficient personal protective equipment available
We regularly test our residents & staff
Our staff are trained in infection control
We regularly deep clean our care home
New residents are asked to self-isolate for their safety
We are able to support socially distanced family visits
We are offering virtual home tours
We support virtual communication via video calling platforms
Virtual Calls during COVID-19

Reviews

Joy Johnson
5 months ago

Although I believe the staff here are very caring, I would advise great caution when considering this home. My mother was here for a short time and to our relief seemed to be happy and settled. Unfortunately she was not very well one afternoon and was taken to hospital. Early the next morning the hospital said she could go home. The home requested a covid test. The next day, the test being negative , we presumed she could go home. This was not the case, the home refused to take her back. The home did not contact us with any information, we had to contact them. Because the hospital would not keep her she had to go to family, she was infact homeless. Almost 96 and suffering from dementia. The home showed no care or compassion. After complaining to head office we were told she could go home. Another covid test, negative. Nine days after her leaving hospital and ready to leave refused again. Again had to ring home to find out what is going on. I rang another home and they were appalled when I explained the situation. My mother went into this home the following day. I can honestly say, thank god. What a difference. Beautiful home and management very hands on . My mother was even charged full amount although she wasn't even there, disgusting. We now have the money back after complaining and I will say head office were very good. The good thing that came out of this stressful time was that my mother is now very happy and in such a lovely home.

Diane Sweeney
a year ago

This care home deserves a 5* rating in my experience. My mother has been in Riverdale Court for nearly 8mths now and it has changed her outlook on life for the better. All the staff are so caring and kind they have worked so hard in keeping my mother and all the other residents happy, well and especially safe during the pandemic in doing so their utmost dedication has kept the home free of Covid-19. The home has a lovely friendly atmosphere as soon as you walk in the front door it's bright cheery and spotlessly clean. The rooms are very spacious with en-suite bathrooms. There are lots of activities for the residents to do I cannot fault it in any way as my mother is really happy there.

Sean C
a year ago

If you are thinking of placing your loved one in this care home, then don’t be fooled by the high scoring reviews, as this was not our experience at all. Behind the scenes this home is poorly run, the manager is dictatorial in his approach and the food is so bad that we even supplied our own for a time. We had to instigate 2x investigations due to quality care issues and despite repeatedly expressing our concerns regarding my father’s history of falling out of bed, this was completely ignored. It turns out that he had 4x such incidents and on the last occasion this resulted in a broken hip that went unnoticed for 3 weeks. He never recovered from this serious injury and sadly died 6 weeks later – be warned!

barry mitchell
3 years ago

It's a very good rest home for ages people lots to do there for very one good access

Tyla Goodchild
2 years ago

A very welcoming environment with a warm and friendly atmosphere

Rooms Available

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