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Queensway House

Brand: Gold Care Homes

Requires Improvement CQC Rating

Rooms Available

Greener choice

Queensway House is more energy efficient than the average care home.

Greener Choice

Queensway House is more energy efficient than the average care home.

Overview

The beautiful Queensway House, located in Hemel Hempstead, is a friendly care home providing first-class residential and dementia care. Queensay is well-located, with shopping centres, pubs and transport hubs just a short distance away. The home is set in large grounds, which are often used for outdoor activities, with its own special sensory garden suited to those living with dementia. Facilities include a dementia café, themed halls and cinema room, as well as optional private dining – and the hardworking staff are always on-hand to offer dedicated care and support for each and every resident.

Care Home Type: Residential

Purpose Built: No

Opening Date: 1972

Beds: 78

Ensuite Facilities: 97%

All Inclusive: no

Location

148 Jupiter Drive, Hemel Hempstead, HP2 5NP

Bus Stop

0.1 miles

Local Pub

1.1 miles

Train Station

2.6 miles

Nearby Shops

0.4 miles

CQC RatingA care service rating provided by the Care Quality Commission (“CQC”). The CQC is the sector’s official regulator and an executive non-departmental public body of the Department of Health and Social Care.

Requires Improvement Overall Rating
Requires Improvement Overall Rating
CQC Safe Rating
Requires Improvements
CQC Effective Rating
Good
CQC Caring Rating
Good
CQC Responsive Rating
Good
CQC Well-led Rating
Requires Improvements
CQC Publication Date: 10/06/2021

Care Provided *

Click the like button so that we can provide you better care home recommendations. Residential Care

Individuals with low care needs but may need assistance with day to day tasks such as mobility and washing.

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Individuals that have been diagnosed with dementia and are no longer able to live independently at home due to requiring specialist 24-hour care services.

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Individuals that require a temporary living arrangement at a care home. Respite is also referred to as a short care home stay and may range from a few days to a couple weeks.

Other Care Categories
Convalescent Care
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Day Care
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Mental Health
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Palliative Care
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Physical Disability
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Physiotherapy
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* Registered with sector regular ‘Care Quality Commission (CQC)’ to provide these categories of care.

Facilities

Activity Room
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Bar
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Cafe or Restaurant
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Cinema
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Computer Room
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Dining Area
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Family Room
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Gardens
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Gym
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Hair & Beauty Salon
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Library & Reading Room
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Lift
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Meditation Area
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Own Furniture Allowed
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Pets Allowed
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Private Dining Area
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Quiet Area
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Spa
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Terrace Area
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Wifi
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Home Experiences Offered

Arts & Crafts
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Baking & Cooking
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Beer, Cocktail & Wine
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Birthday & Holiday Celebrations
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Book & Poetry
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Children Visits
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Dance & Music
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Exercise & Fitness
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Gardening & Flower Arranging
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Hair & Beauty Treatments
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Meditation & Yoga
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Wellbeing Classes
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Meet the Manager
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COVID-19 Response

We have sufficient personal protective equipment available
We regularly test our residents & staff
Our staff are trained in infection control
We regularly deep clean our care home
New residents are asked to self-isolate for their safety
We are able to support socially distanced family visits
We are offering virtual home tours
We support virtual communication via video calling platforms
Virtual Calls during COVID-19

Reviews

Sian Cusack
6 months ago

Great care when needed given to the residents. The home takes residents out on day trips ( before covid ). Lovely and clean. Needs more staff to stop residents being lonely though. Also food standard is fair, could be better. Residents are very well fed still. Much better communication is needed if residents need to go to hospital. They sent my mother to hospital without a carer !!!! Completely incompetent and a dereliction of care 🤬. Thankfully better procedures are now in place.

Nariman Cherenko
a year ago

My aunt have been at queensway for over 5 years now, management is very approachable, staff are extremely caring. Just want to say a huge thanks to staff and Julie the manager who will go an extra mile to deliver care and support for my aunt and other residents. They have hairdresser, chiropodist, activity workers and other professionals to make the residents feel and look the best.

Wendy Cross
a year ago

Not enough staff to look after residents properly. The staff are doing their best. It could be alot better.

Ron Sorkin
a year ago

It may not look good the outside but inside caring staff doing their very best in difficult circumstances. And the decor and furniture in the common areas all recently refreshed

Patsy Weedon
2 years ago

My Dad was only in Queensway house for one week. He took him out as he didn't seem to be being cared for. He was dirty, in somebody else's clothes as his had disappeared, even though they were all labelled. He had two infected toes, he lost his toenail. I would not put a relative in there. It's awful

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