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Torkington House

Brand: Greensleeves Care

Good CQC Rating

Overview

Part of Greensleeves Care, Torkington House care home in Acton, West London, provides gold standard residential care and dementia care to elderly people living in Acton and Ealing, as well as the surrounding boroughs of Harrow, Hayes, Wimbledon and Richmond. Torkington House has a friendly community spirit and the care team is well-renowned for their dignified and respectful approach to care. With an excellent activities programme and delicious home cooked menu that residents can help to design, Torkington House always puts the resident first – it’s no wonder that the home earned a rare Eden Alternative accreditation.

Care Home Type: Residential

Purpose Built: No

Opening Date: 2005

Beds: 32

Ensuite Facilities: 88%

All Inclusive: Yes

Location

Creswick Road, Acton, London, W3 9HF

Bus Stop

0.5 miles

Local Pub

0.4 miles

Train Station

0.8 miles

Nearby Shops

0.5 miles

CQC RatingA care service rating provided by the Care Quality Commission (“CQC”). The CQC is the sector’s official regulator and an executive non-departmental public body of the Department of Health and Social Care.

Good Overall Rating
Good Overall Rating
CQC Safe Rating
Good
CQC Effective Rating
Good
CQC Caring Rating
Good
CQC Responsive Rating
Good
CQC Well-led Rating
Good
CQC Publication Date: 20/02/2020

Care Provided *

Click the like button so that we can provide you better care home recommendations. Residential Care

Individuals with low care needs but may need assistance with day to day tasks such as washing or dressing a wound.

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Individuals that have been diagnosed with dementia and are no longer able to live independently at home due to requiring specialist 24-hour care services.

Click the like button so that we can provide you better care home recommendations. Respite Care

Individuals that require a temporary living arrangement at a care home. Respite is also referred to as a short care home stay and may range from a few days to a couple weeks.

Other Care Categories
Convalescent Care
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Day Care
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Mental Health
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Palliative Care
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Physical Disability
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Physiotherapy
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* Registered with sector regular ‘Care Quality Commission (CQC)’ to provide these categories of care.

Facilities

Activity Room
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Bar
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Cafe or Restaurant
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Cinema
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Computer Room
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Dining Area
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Family Room
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Gardens
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Gym
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Hair & Beauty Salon
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Library & Reading Room
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Lift
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Meditation Area
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Own Furniture Allowed
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Pets Allowed
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Private Dining Area
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Quiet Area
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Spa
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Terrace Area
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Wifi
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Home Experiences Offered

Arts & Crafts
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Baking & Cooking
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Beer, Cocktail & Wine
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Birthday & Holiday Celebrations
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Book & Poetry
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Children Visits
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Dance & Music
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Excercise & Fitness
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Gardening & Flower Arranging
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Hair & Beauty Treatments
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Meditation & Yoga
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Wellbeing Classes
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Meet the Manager
About no
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COVID-19 Response

We have sufficient personal protective equipment available
We regularly test our residents & staff
Our staff are trained in infection control
We regularly deep clean our care home
New residents are asked to self-isolate for their safety
We are able to support socially distanced family visits
We are offering virtual home tours
We support virtual communication via video calling platforms
Virtual Calls during COVID-19

Reviews

Sarah Q
11 months ago

My mother spent over 11 years at the excellent Torkington House. During that time I visited twice each week, so I feel well placed to comment on our experiences. Torkington House is led by Margaret - a simply wonderful manager and supported by a team of caring and hard working staff. What is heart warming about the home is that it does not feel like an institution and the positive ways in which all staff engage with residents. I frequently saw the cleaners, cooks, laundry and maintenance staff taking time to speak with my mother. The activity worker and the care team were great - showing kindness and finding time and ways to include my mother long after her abilities to join in and be in the communal areas had passed. I always felt and trusted that my mother was well looked after and cared for; the staff frequently going the extra mile to support the family and accommodate our needs. The staff responded positively to any questions or concerns we had, which were always resolved. I feel grateful that my mother was looked after by the Torkington team and would have no reservation in recommending Torkington House to others.

John Jones
11 months ago

I was truly horrified and disgusted to see a comment which is so unfair and unjustified. My relatives lived at Torkington House over 9 years, i was immensely proud to have had such excellent care provided to my relative. I visited Torkington House regularly and most my visits were unannounced. Margaret and her team were so welcoming , homely and very professional. and there has never been a reason for me to complain during these 9 years. I would certainly recommend Torkington House to anybody looking for a good care home.

Anna Kleinman
11 months ago

Torkington House is a truly exceptional care home. From the moment you step in through the doors of the home you are greeted with warmth and compassion. The care home's manager, Margaret, embodies all the qualities of a great and inspiring manager and leads her staff by example.

Natalie Hurt
11 months ago

Amazing treatment of my aunt, outstanding care. The Manager Margaret Siriwardena in particular is exceptional!!! So professional and caring. I would highly recommend this home

Johnathon Hume
11 months ago

What a amazing care home!! All the staff at Torkington House are exceptional, such a warming and professional team especially the home manage Margaret! Fantastic care home.

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